Customer service week rant


This week has been customer service week in this godforsaken country of ours. And it is this week that the company that provides me with voice and data services-Airtel saw it fit to steal my airtime.

I would move to their competition- Safaricom but the word on the street is they have grown to be a giant by stealing from their subscribers. So I will for the time being stick with Airtel who are learning to steal than go to the giant thief.

If however some genius can come up with a way to communicate that does not involve these giants and is not smoke signals or banana fibre, call me.

Postscript: they have finally corrected the anomaly

About makagutu

As Onyango Makagutu I am Kenyan, as far as I am a man, I am a citizen of the world

12 thoughts on “Customer service week rant

  1. nasimolo says:

    They cut your nose, and gave you a rose to smell. What of drums?

    Like

  2. There seems to be a rule somewhere that communication service providers must suck. I had problems myself last week and had to fight mine’s crappy customer support.

    Like

    • makagutu says:

      Hope they managed to settle your problem. I think most of them are too large too care. They give you crappy service knowing their next competition is even worse

      Like

  3. john zande says:

    We switch between providers, and have sued all at one time or another. It happens so regularly that the system (for suing them) is actually pretty good.

    Like

  4. Eric Alagan says:

    We used carrier pigeons. But quite often did not receive replies.

    The recipients kept eating the pigeons.

    Like

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